1. Services and Refunds At RainDrop Auto Spa, we take pride in providing top-quality car cleaning services. If you are not completely satisfied with our service, please review our refund and rework policy below. 2. Eligibility for Refunds Exterior and Interior Car Wash: If you are dissatisfied with the wash service, please contact us within 3 days of the service. We will offer a rework at no additional cost or provide a partial refund based on the issue. Detailing and Specialty Services: If your detailing service does not meet expectations, please notify us within 5 days of service completion. We will offer a redo or a partial refund depending on the concern. Membership and Prepaid Services: Refunds for prepaid car wash packages or memberships will be reviewed on a case-by-case basis, considering usage. Requests must be made within 14 days of purchase. Proof of service receipt is required for all refund requests. 3. Refund Process To request a refund or rework, please contact our customer service at [email protected] with your service details. Refunds will be processed within 7 business days and issued to the original payment method or as store credit. Rework requests will be handled as soon as possible, typically within 3 business days of your notification. 4. Cancellations and Rescheduling For cancellations or rescheduling, please notify us at least 24 hours before your scheduled service. Cancellations made within 24 hours may incur a cancellation fee. 5. Late or Missing Refunds If you haven’t received your refund within the stated processing time, please check with your payment provider. For further assistance, please contact us at [email protected]. We reserve the right to update this Refund Policy at any time. For any questions or concerns, feel free to reach out to our customer support team.